The fastest way to secure tech support is to e-mail ousdhelp. E-mailed help requests go directly into the work order system and are assigned to the appropriate technician. If you can't access e-mail, you may call 966-4438.
The following table lists a few of the most widely-used applications and services we support and the primary and secondary contacts for each.
| Service or Application | Primary Support | Secondary Support |
| AERIES | AERIES Helpdesk | |
| Escape | Nathan Huggins | Chris Rucker |
| Spam Filter | Mike Gravlin | Nathan Huggins |
| Web Filter | Mike Gravlin | Matt Evans |
| Nathan Huggins | Chris Rucker | |
| Web Publishing/School Loop | Matt Evans | Nathan Huggins |
| PLATO | Mike Gravlin | Chris Rucker |
| Edusoft | Dean Robinson | |
| CALPADS | Alex Cannon | Dean Robinson |
| Network Connectivity | Mike Gravlin | Nathan Huggins |
| Telephones/voicemail | Chris Rucker | Mike Gravlin |
| Data Warehouse | Dean Robinson | Alex Cannon |
| Destiny | Nathan Huggins | Mike Gravlin |
| Textbook Tracker | Chris Rucker | Mike Gravlin |
| IDAP (Dialout System) | techsupport@idapinc.com | Matt Evans |
