Tech Support

The fastest way to secure tech support is to e-mail ousdhelp.  E-mailed help requests go directly into the work order system and are assigned to the appropriate technician.  If you can't access e-mail, you may call 966-4438.

The following table lists a few of the most widely-used applications and services we support and the primary and secondary contacts for each.

Service or Application Primary Support Secondary Support
AERIES AERIES Helpdesk  
Escape Nathan Huggins Chris Rucker
Spam Filter Mike Gravlin Nathan Huggins
Web Filter Mike Gravlin Matt Evans
E-mail Nathan Huggins Chris Rucker
Web Publishing/School Loop Matt Evans Nathan Huggins
PLATO Mike Gravlin Chris Rucker
Edusoft   Dean Robinson
CALPADS Alex Cannon Dean Robinson
Network Connectivity Mike Gravlin Nathan Huggins
Telephones/voicemail Chris Rucker Mike Gravlin
Data Warehouse Dean Robinson Alex Cannon
Destiny Nathan Huggins Mike Gravlin
Textbook Tracker Chris Rucker Mike Gravlin
IDAP (Dialout System) [email protected] Matt Evans

Information Services Locker

PPT, Word, Excel Viewers [Go]
Acrobat Reader [Go]